Customer Service Analysis
Regular price $175.00
Your customers should feel valued the moment they contact your business and throughout the business relationship. Bad customer service is one of my pet peeves and should be yours as well. Over 90 % of unhappy customers do not return. These customers tell as many as 20 of their closest friends about their bad experience. Then, the kiss of death is when they write bad reviews which will most likely hurt sales.
Our Customer Service Analysis examines your procedures as well as customer reviews, comments and emails to determine ways you can improve the customer experience. In addition, we will help you create customized emails, social media content and phone scripts so you can provide the experience your customer wants.
- Detailed video explanation of our findings
- Customized scripts for email, social media and phone.
- Action plan for how and when to use our scripts
Note: A coaching call IS NOT required.
Turnaround time: 3-4 Weeks (this allows us to do proper research & produce useful results).
*A confirmation e-mail is sent with every purchase. Be sure to check your SPAM box.
How it works:
1. Complete your purchase on our website.
2. Once your payment is processed (typically 1 Business Day), a link to your client portal will be sent to the email on file.
3. After logging into your client portal, you will see a welcome message, what to expect, & an intake form. Please answer the questions as detailed as possible.
Looking forward to working with you!